Refund and Cancellation Policy

The Quote Shack Premium is a rolling subscription. You can cancel at any time and keep access until the end of the period you have paid for. This page explains how cancellation and refunds work so there are no surprises.

You can cancel your Premium plan at any time from the billing portal on the Premium page. Cancellation takes effect at the end of your current billing period, so you keep Premium access until that date. Your card will not be charged again.

If you resubscribe later, your account, past reviews and progress will still be there waiting for you.

Monthly subscriptions are non-refundable once the payment has been taken, because examiner reviews are delivered immediately and cannot be returned. You can cancel at any time to stop future payments.

If you were charged in error, charged twice, or lost access to Premium features you had paid for, contact us within 14 days and we will refund the affected payment in full.

Yearly subscriptions include a 14 day cooling-off period from the date of purchase. If you decide Premium is not right for you within those 14 days, contact us and we will refund your yearly payment in full, provided fewer than 10 examiner reviews have been submitted on the account since purchase.

After the 14 day cooling-off period, yearly payments are non-refundable, but you can cancel renewal at any time and keep access for the remainder of the year you have paid for.

If a renewal payment fails, we will retry the card a few times over several days. During this window your Premium access continues so your revision is not interrupted. If the payment cannot be taken, the subscription moves to cancelled and access ends at that point.

Where a free trial or promotional discount is offered, the terms shown at the point of sign up apply. You can cancel during a free trial at any time and you will not be charged.

Email support@thequoteshack.co from the address on your account. Please include the date of the payment and a short note about the reason for the request. We aim to reply within two working days and, where a refund is due, it will be returned to the original payment method within 5 to 10 working days.

This policy sits alongside your rights under UK consumer law, including the Consumer Contracts Regulations 2013. Nothing in this policy removes those rights.